Frequently Asked Questions
What makes Petit Somme Neck Pillow different than other car seat pillows?
Petit Somme is mom invented & mom approved, and is designed to move and function with the movement of the child as he or she sleeps, allowing a better rest while strapped in the car seat... all while being free of harmful chemicals that can harm your child. Due to Petit Somme’s innovative & patented design, our pillow can help properly keep the child's head in an upright position much better than other car seat pillows currently available on the market. What makes Petit Somme different than other head supports is that our solution is found not by focusing on the child's head, but by focusing on the neck area, and letting the child's neck support the head more efficiently, in a more comfortable and natural position.
Will Petit Somme choke my child?
Due to the design of two support systems in the front that hold the child’s chin up, the pillow at no point touches the front of the child’s throat, and therefore does not cause any choking or disturbance of breathing. As a safety feature, if for some reason the pillow has moved too close to the throat area, the two magnets holding the two support systems together come apart very easily, as pictured here. (Please refer to our section “Using Petit Somme” and its pictures for the correct way to secure Petit Somme on your child).
Is Petit Somme Neck Pillow safe to use in the car seat?
As we have mentioned before, Petit Somme Neck Pillow is strictly a comfort pillow and not a safety product.
While we make no claims that Petit Somme will treat any medical issues or provide any medical solutions for babies or children, the main reason Petit Somme Neck Pillow was invented was Shirin's own experiences with positional asphyxia with her then 6 month old child. Positional asphyxia happens when a child can't get enough air to breathe due to the positioning of his/her body, which can often be an issue when a child falls asleep in the unnatural sleep position of a car seat (you can read more about positional asphyxia here).
Some parents may have concerns that using Petit Somme could possibly void the warranty of the car seat, however this is only an issue with accessories that either attach to the car seat or prevent a child's head from fully resting back into the car seat's head support. When used properly according to our instructions, Petit Somme Neck Pillow does not alter the car seat in any way, nor does it obstruct the car seat harness or alter the way the back of the child's head rests against the car seat.
As stated in our safety and product care section, please follow state and federal car seat regulations for proper safety and car seat requirements. For more information on specific regulations please visit www.healthychildren.org and/or www.safekids.org.
How long does the pillow last?
Petit Somme is made in the USA of the highest quality materials, and if proper care is taken should last for many years to come! As with any memory foam, the Biogreen® foam in Petit Somme may eventually become less firm as time goes by, however due to the thick and durable cover, we estimate that you and your child will enjoy the comfort for many, many car rides. (Please refer to our care instructions for more details on how to care for your Petit Somme Neck Pillow).
Are there any other color options, and will you come out with more sizes?
Coming soon: youth and adult sizes! We are also currently exploring more color options for our pillow covers that meet our high standards by using natural dyes and keeping unnecessary chemicals out of our product. Keep following us on Facebook and Twitter for updates and news!
Can Petit Somme Neck Pillow be used anywhere other than car seats?
While Petit Somme was designed for use in car seats, it can also be used in other situations where the child is sitting in an upright position. It is not intended for use in any situation where the child is laying down.
What does the production of each Petit Somme Neck Pillow entail?
A lot of love, thought, and consideration has gone into each Petit Somme Neck Pillow! Petit Somme Neck Pillow is a thoughtful collaboration between our team, a chiropractor, and a pediatrics physician assistant trained in car seat safety, as well as an amazing group of parents and their children. The creation of each pillow begins with our environmentally friendly Biogreen® memory foam, which is very precisely hand cut by an engineer using highly advanced foam cutting technology. After the pillow's foam has been cut into shape, every measure is taken to firmly secure the magnets which hold the pillow's two support systems in place - the magnets are actually sewn into the foam, hence no toxic glue! The pillow's hypoallergenic and breathable cover is then hand cut and hand sewn onto the foam by a highly skilled professional seamstress or tailor using a sophisticated blind stitching technique. The end result is a high quality specialty pillow that will bring many years of comfort and support to your child in their car seat!
Isn't Petit Somme Neck Pillow a little expensive for children's travel gear?
As we have previously mentioned, a lot of love, thought, and consideration has gone into each Petit Somme Neck Pillow! Our pillows are made in the USA of only the highest quality materials, and are environmentally friendly. Not only is the pillow's foam cut using advanced state-of-the-art equipment, Petit Somme is also given a human touch by an experienced tailor that hand sews the covers onto each pillow. Along every step of our product's manufacturing process, everyone involved is paid a fair wage for their contribution, allowing us to therefore do our part to keep manufacturing jobs in the United States. And best of all... our pillows are very durable and long lasting, as a result you only buy Petit Somme Neck Pillow once and it provides many years of comfort for your child!
What is Petit Somme's return policy?
Merchandise may be returned if defective, or if there are no signs of use and the product is in sellable condition. All returns must be postmarked within 30 days from the date you receive your pillow. Please contact us here to process your return.
It's been a couple days since I placed my order, why haven't I received my shipping confirmation yet?
We are a family owned and operated company, and we not only respect each other's time, but also the time of our team members working at our fulfillment center. We highly value all our customers, but we also value a sincere work/life balance and stress the importance of time off during weekends and major holidays. Therefore orders made at the end of the week, and especially orders made on weekends or major holidays, may not be processed until the next business day of the following week. We like to practice what we preach, and also encourage all of our valued customers to slow down and take time to smell the proverbial flowers in life!
What's the story with the very minimal packaging for the shipment of my pillow?
We are very committed to being a green company and making a minimal environmental impact through our business. We at Petit Somme are often discouraged by companies that project a green image, but still use an excessive amount of packaging for their products. This is why our packaging involves the very minimum amount necessary to properly ship our product to you.
I just received my pillow and it seems very firm, is that normal?
Yes, as with any memory foam, when you first receive your pillow the foam will be slightly firm. However, the more the pillow is used the softer the foam will become, and the pillow will better conform to a custom fit around your child's neck. Please allow up to 2 weeks for the pillow to become less firm and give a more custom fit for your child. To expedite this, we recommend you try pulling on and stretching the pillow to help make it less firm. Also it is important to note that the firmness of the pillow's foam may vary depending on the temperature (i.e. the foam is firmer at cold temperatures and softens as the pillow warms up). Although cold weather will not damage the pillow, in case of extreme cold we suggest taking your pillow indoors (and not leaving it in the car) in order to help keep the pillow soft for immediate use.
The magnets on my pillow aren't staying closed, am I doing something wrong?
When you first receive your pillow the foam will be slightly firm, which can keep the magnets from staying closed. However, the more the pillow is used the softer the foam will become, and the pillow will better conform to a custom fit around your child's neck, which will then help keep the magnets secure. Please allow a minimum of 2 weeks of using the pillow, as well as regularly pulling on and stretching the pillow as shown in the picture to the right, for the pillow to become less firm and give a more custom fit for your child, which will then help keep the magnets secure. Just like any other memory foam, the pillow needs to be used consistently before achieving best results. Also the firmness of the pillow's foam may vary depending on the temperature (i.e. the foam is firmer at cold temperatures and softens as the pillow warms up).
As a safety feature to prevent possible choking, if for some reason the pillow has moved too close to the throat area, the two magnets holding the two support systems together will come apart. This usually happens when the child's head shifts, and the two magnets therefore come apart because the child's neck has moved forward due to shifting. No need for alarm, just pull over and readjust as necessary.
Please also make sure that you have secured the pillow correctly and that the pillow is not upside down, per our instructions. As a reminder please always monitor your child while using Petit Somme Neck Pillow.
What's up with Shirin’s message in the purchase confirmation email - “As a kind reminder, please never text and drive, please never leave your children or pets locked in a hot vehicle, and please recycle" - I mean, come on… really?
Shirin’s passion for children’s well-being and comfort is not only reflected in her invention of Petit Somme Neck Pillow, but also in her daily life! She firmly believes that if we can all be more aware of the small yet important details in life, such as not texting while driving, and taking better care of our planet and our children’s future by simple acts like recycling, we will through our actions bring more awareness and make a positive impact on all parents, parents to be, and the world in general.
Let’s take care of ourselves, our families, and our planet!